1. Refunds for Individual Training delivered online or in-person and cancelled by trainees are done at 50% of payment made when cancelled after first session, 30% of payment made after session. No refunds done after 3rd session. Substitution is not allowed for Individual online or inperson training
  2. Refunds are processed within 30 days from the date of cancellation
  3. All payments must be made to our bank account or PayPal issued through a official formal Invoice or Quote. We are not liable to Payments made to our trainers or other payment methods. If in doubt call the phone number on this website or email info@opencastlabs.co.ke
  4. Due to limited seating in our Office in-person trainings, we request that you cancel at least 48 hours before a scheduled class. This gives us the opportunity to fill the class. You may cancel by phone or by phone. If you have to cancel your class, we offer you a credit to your account if you cancel before the 48 hours, but do not offer refunds. You may use these credits towards any future class. However, if you do not cancel prior to the 48 hours, you will lose the payment for the class.
  5. Monthly Group Training: We organize monthly trainings at the office. Thus, cancellations made 7 days or more in advance of the event date, will receive a 100% refund. Cancellations made within 3 – 6 days will incur a 20% fee. Cancellations made within 48 hours to the event will incur a 30% fee.
  6. If your cancellation is at least 24 hours in advance of the class, you will receive a full refund. If your cancellation is less than 24 hours in advance, you will receive a credit note to attend a future class. We will do our best to accommodate your needs.
  7. You may request to cancel your ticket for a full refund, up to 72 hours before the date and time of the event. Cancellations between 25-72 hours before the event may transferred to a different date/time of the same class. Cancellation requests made within 24 hours of the class date/time may not receive a refund nor a transfer. When you register for a class, you agree to these terms.