Training Cancellation Policy

Training Cancellation Policy

This policy will define how training class cancellations are handled. This policy covers OpenCastLabs’s cancellation of a class, minimum student enrollment requirements, cancellation by student, and customer specific class cancellation.

Class Cancellations (by OpenCastLabs Limited)

It is our intent to avoid cancellation or rescheduling of any training events. Unfortunately circumstances occasionally require us to cancel or
reschedule class. Instructor‐led classes are student‐enrollment dependent.

  1. The required minimum student enrollment is four (4) students for instructor‐led classes. Classes with enrollment of less than four students are subject to cancellation or rescheduling at the discretion of the training manager.
  2. Classes will be cancelled no less than three (3) working days before the scheduled start day of class. Cancellation notices will be sent to confirmed students by email, to the address provided at the time of enrollment / registration in the learning management system.
  3. Students will not be charged any training fees for classes cancelled by OpenCastLabs Limited
  4. As circumstances may require us to cancel or reschedule classes; please consider this when arranging travel. We are not liable for any expenses incurred due to class re‐scheduling or cancellation.
Enrollment Cancellations (by Student):

We request students cancel enrollment online as soon as possible. All classes have limited seating, so in the event you cannot attend please allow room for other students to participate, by canceling your enrollment.

  1. Student cancellations received five (5) business days before the start of class will not be billed (full reimbursement of money paid).
  2. Student cancellation received less than five (5) business days before the start of class will be billed fully and will receive credit for same course attendance within 12 months
  3. Students who do not cancel before the scheduled start of class will be billed for the full class tuition.
  4. There is no credit or refund of tuition due to failure to attend without notice.
Adherence to this policy

By confirming class attendance whether by email, verbally or otherwise – you agree that you have read and understood this cancellation policy.


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